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SLS Skin Solutions
Trading as SLS Medispa Ltd

Last updated: 12 October 2026

1. Our Returns Policy

At SLS Skin Solutions, we want you to be happy with your skincare purchases. If you need to cancel an order, return a product or request a refund, please read the policy below.

This policy applies to purchases made through our website, www.slsskinsolutions.co.uk.

Nothing in this policy affects your statutory rights under UK consumer law.

2. Cancelling an Online Order

Under UK consumer law, you generally have the right to cancel an online order within 14 days of receiving your goods, without providing a reason.

Once you notify us that you wish to cancel, you will normally have a further 14 days to return the products to us.

To cancel an order, please contact us at SLSmedispa@gmail.com, including your order number and the products you wish to return.

We recommend contacting us before sending any items back so that we can provide the appropriate return instructions.

3. Returning Skincare Products

For hygiene and product safety reasons, we ask that returned skincare products are unused, unopened and in their original packaging wherever possible.

However, we understand that you may need to inspect a product to establish its nature and characteristics. Your statutory cancellation rights will be respected in accordance with applicable law.

Certain sealed skincare products may be exempt from the usual cancellation right if they are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery. This exception applies only where the legal requirements are met.

If a product is faulty, damaged or not as described, different rules apply, and your legal rights will not be affected by whether the product has been opened.

4. Products That Cannot Be Returned

Where permitted by law, we may be unable to accept a change-of-mind return for:

• Sealed skincare products that have been unsealed after delivery and meet the legal hygiene exemption.

• Products that have been used or damaged beyond what is necessary to inspect them, where a lawful deduction or restriction applies.

• Products returned outside the applicable cancellation period, unless another return entitlement applies.

These restrictions do not apply where they would unlawfully limit your statutory rights, including your rights regarding faulty, unsafe or misdescribed products.

5. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, incorrect or not as described, please contact us at SLSmedispa@gmail.com.

Please include:

• Your order number.

• A description of the problem.

• Photographs of the product or packaging, if helpful.

We will investigate and explain the available options.

Under the Consumer Rights Act 2015, you may be entitled to a refund, replacement or other remedy depending on the circumstances. For example, qualifying faulty goods may be eligible for a full refund within the first 30 days after delivery.

Where a product is faulty or does not meet your legal rights, we will not require you to pay return costs where the law requires us to cover them.

6. Refunds

Once we have received your returned item, or you have provided evidence that you have sent it back where applicable, we will process your refund in accordance with the law.

For valid statutory cancellations, refunds will normally be made within 14 days of receiving the returned goods or, where applicable, evidence that they have been sent back.

Refunds will generally be issued to the original payment method unless another arrangement is agreed with you.

Where required by law, refunds will include the cost of the least expensive standard delivery option offered at the time of purchase. Additional costs paid for a more expensive delivery option may not be refundable.

Your payment provider may take additional time to display the refunded amount in your account.

7. Return Postage

For change-of-mind returns, you will normally be responsible for the direct cost of returning the products, provided we informed you of this before purchase as required by law.

If an item is faulty, damaged, incorrect or otherwise does not meet your legal rights, we will cover reasonable return costs where required by law.

We recommend obtaining proof of postage when returning an item, as you may need it if there is a dispute about the return.

8. Orders That Have Not Yet Been Dispatched

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at SLSmedispa@gmail.com.

If the order has not yet been processed or dispatched, we will do our best to cancel it and arrange a refund.

If your order has already been dispatched, you may need to follow the normal cancellation and returns procedure.

Your statutory cancellation rights remain unaffected.

9. Exchanges

If you would like to exchange a product for another item, please contact us before returning it.

Exchanges are subject to product availability. Where an exchange is not possible, we will explain the available options, including any refund to which you are entitled.

10. How to Contact Us

For returns, cancellations, exchanges or refund enquiries, please contact:

SLS Skin Solutions
Trading as SLS Medispa Ltd

Email: SLSmedispa@gmail.com
Website: www.slsskinsolutions.co.uk
Address: The Club, University Parkway, SO16 7PT, United Kingdom

Please include your order number in all enquiries so that we can assist you as efficiently as possible.

11. Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our business practices or legal obligations.

The latest version will always be published on our website.

Your statutory consumer rights are not affected by this policy.