​

SLS Skin Solutions
Trading as SLS Medispa Ltd

Last updated: 12 October 2026

1. Introduction

At SLS Skin Solutions, trading as SLS Medispa Ltd, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our skincare products or contact us.

We comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business name: SLS Skin Solutions
Legal/trading details: Trading as SLS Medispa Ltd
Website: www.slsskinsolutions.co.uk
Email: SLSmedispa@gmail.com
Address: The Club, University Parkway, SO16 7PT, United Kingdom

SLS Medispa Ltd is responsible for handling your personal information in accordance with this Privacy Policy.

3. Information We Collect

When you visit our website or purchase products from us, we may collect the following information:

• Personal details: Your name, email address, telephone number and delivery address.

• Order information: Details of the skincare products you purchase, order history, billing address and delivery preferences.

• Payment information: Payment details are processed securely through our payment providers. We do not normally store your full payment card details.

• Customer account information: If you create an account, we may collect the information needed to manage your account.

• Customer communications: Information you provide when contacting us with questions, feedback or complaints.

• Marketing preferences: Your preferences for receiving promotional emails and product updates.

• Website information: Technical information such as your IP address, browser type, device information and cookie data, where applicable.

We operate an online skincare shop and do not collect skin consultation information as part of our standard online purchasing process.

4. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.

• Arrange delivery of your skincare products.

• Process payments, refunds, returns and exchanges.

• Send order confirmations and delivery updates.

• Respond to customer enquiries.

• Manage customer accounts, where applicable.

• Improve our website, products and shopping experience.

• Send promotional emails and special offers where permitted by law.

• Prevent fraudulent transactions and protect our website.

• Meet our legal, accounting and regulatory obligations.

We only use your information where we have a lawful reason to do so.

5. Our Lawful Basis for Processing

We process your personal information under the following lawful bases, where applicable:

• Contract: To process your order and provide the products you purchase.

• Legal obligation: To comply with tax, accounting and other legal requirements.

• Legitimate interests: To manage our business, improve our services, protect our website and prevent fraud, provided your rights do not override those interests.

• Consent: Where required, for marketing communications and non-essential cookies.

You may withdraw your consent at any time where processing is based on consent.

6. Payments and Order Processing

When you place an order through our website, your payment may be processed by a third-party payment provider.

Your payment information is handled in accordance with the relevant provider's security and privacy procedures. We do not normally have access to your complete payment card details.

We may share the information necessary to complete your order with payment processors, website providers and delivery companies.

7. Marketing Communications

We may send you information about our skincare products, new arrivals, promotions and special offers where we are legally permitted to do so.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at SLSmedispa@gmail.com.

We will not sell your personal information to third parties for their own marketing purposes.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to ensure the website functions correctly, remember your preferences, support shopping basket and checkout features, and understand how visitors use our website.

Essential cookies may be necessary to provide the online shopping service.

Non-essential analytics and advertising cookies will only be used where the required consent has been obtained.

You can manage your cookie preferences through our website's cookie settings, where available. You can also manage cookies through your browser settings.

9. Sharing Your Personal Information

We may share relevant personal information with trusted service providers where necessary to operate our online shop, including:

• Website hosting and e-commerce platform providers.

• Payment processing providers.

• Delivery and courier companies.

• Email and customer support providers.

• Website analytics and advertising providers, where applicable.

• Accountants, professional advisers and authorities where legally required.

We take reasonable steps to ensure that service providers handle personal information appropriately.

We do not sell your personal information.

10. International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where this occurs, we will ensure that any international transfers comply with applicable data protection legislation and that appropriate safeguards are in place where required.

11. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected, including processing orders, providing customer support, handling returns and meeting legal obligations.

Order and financial records may be retained for the periods required by law.

When personal information is no longer needed, we will securely delete it or anonymise it where appropriate.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Although we take appropriate steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of processing.

• Object to certain types of processing, including direct marketing.

• Request a copy of certain personal information in a portable format.

• Withdraw consent where processing is based on consent.

• Complain to the Information Commissioner's Office (ICO).

To exercise your rights, please contact us at SLSmedispa@gmail.com.

You can also find information about your rights and how to make a complaint at www.ico.org.uk.

14. Third-Party Websites

Our website may contain links to third-party websites or services, such as social media platforms and payment providers.

We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.

15. Children's Privacy

Our website is intended for customers shopping for skincare products. We do not knowingly collect personal information from children where doing so would be unlawful or where required parental consent has not been obtained.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updates will be published on this page, with the revised date shown at the top.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

SLS Skin Solutions
Trading as SLS Medispa Ltd
Email: SLSmedispa@gmail.com
Website: www.slsskinsolutions.co.uk
Address: The Club, University Parkway, SO16 7PT, United Kingdom