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SLS Skin Solutions
Trading as SLS Medispa Ltd

Last updated: 12 October 2026

1. Introduction

Welcome to SLS Skin Solutions, trading as SLS Medispa Ltd.

These Terms and Conditions govern your use of our website, www.slsskinsolutions.co.uk, and the purchase of skincare products through our online store.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

If you do not agree with these Terms and Conditions, please do not use our website.

These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply to you.

2. Business Information

Business name: SLS Skin Solutions
Trading details: Trading as SLS Medispa Ltd
Website: www.slsskinsolutions.co.uk
Email: SLSmedispa@gmail.com
Address: The Club, University Parkway, SO16 7PT, United Kingdom

In these Terms and Conditions, references to “we”, “us” and “our” mean SLS Skin Solutions, trading as SLS Medispa Ltd. References to “you” and “your” mean the customer or website visitor.

3. Use of Our Website

You agree to use our website lawfully and responsibly.

You must not:

• Use our website for unlawful or fraudulent purposes.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the operation, security or functionality of our website.

• Copy, reproduce or distribute our website content for commercial purposes without our written permission.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers or website security.

4. Products and Product Information

We sell skincare products through our online store.

We aim to ensure that all product descriptions, images, prices and other information displayed on our website are accurate and up to date.

However, colours and packaging may appear slightly different depending on your device or screen settings. Product packaging, ingredients or presentation may occasionally change, and the packaging supplied may differ from website images.

Please read the product description, ingredient list, directions for use and any relevant warnings before purchasing or using a product.

Skincare products should be used in accordance with the manufacturer's instructions. We recommend carrying out a patch test where advised by the manufacturer and discontinuing use if irritation occurs.

Product descriptions are provided for general information and are not intended to diagnose, treat or prevent medical conditions. Individual results may vary.

Nothing in these Terms and Conditions excludes or limits any legal rights you have regarding product safety, quality or conformity.

5. Product Availability

All products are subject to availability.

We reserve the right to update product ranges, discontinue products or limit quantities where reasonably necessary.

If a product becomes unavailable after you place an order, we will contact you and arrange an appropriate solution, such as a refund for the unavailable product.

6. Prices and Payment

All prices will be displayed on our website at the time of purchase.

Prices will be shown in the applicable currency, normally pounds sterling (£). Any delivery charges or additional costs will be displayed before you complete your order.

We reserve the right to change prices at any time. Price changes will not affect orders that we have already accepted, except where a genuine pricing error needs to be addressed lawfully.

Payment must be completed through the payment methods made available at checkout.

Orders may be subject to payment authorisation and fraud prevention checks. We will not knowingly accept payment for an order that we cannot fulfil.

If a clear pricing or listing error occurs, we will contact you to explain the issue and discuss the appropriate next steps. We will not rely on this clause to remove any rights you have under consumer law.

7. Placing and Accepting Orders

When you place an order, you are making an offer to purchase the selected products.

You will normally receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order where there is a legitimate reason, including suspected fraud, payment failure or a genuine stock issue.

If we cancel an order after payment has been taken, we will arrange a refund for any amount paid for the cancelled order.

Please ensure that your contact, billing and delivery details are accurate when placing an order.

8. Delivery

We aim to dispatch and deliver orders within the estimated timeframes displayed at checkout or communicated to you.

Delivery times are estimates unless a specific delivery date has been agreed.

Delivery charges, available delivery options and any geographical restrictions will be displayed during checkout.

You are responsible for providing a complete and accurate delivery address.

If an order is delayed, lost or arrives damaged, please contact us at SLSmedispa@gmail.com so that we can investigate.

We remain responsible for the goods until they are delivered to you or to a person you have nominated, except where applicable law provides otherwise.

Nothing in this section removes your statutory rights if an order does not arrive within the legally required timeframe or an agreed delivery period.

9. Returns, Cancellations and Refunds

We want you to be happy with your purchase. If you wish to cancel an order, return a product or request a refund, please contact us at SLSmedispa@gmail.com.

Your right to cancel

For most products purchased online, UK consumers have the right to cancel their order within 14 days of receiving the goods, without giving a reason.

You will generally have a further 14 days after notifying us of cancellation to return the goods.

To exercise your cancellation right, please contact us clearly by email within the applicable cancellation period.

Unless we have agreed otherwise or another legal exception applies, you may be responsible for the direct cost of returning goods when you cancel an order.

We will refund payments in accordance with applicable consumer law, including any standard outbound delivery charge where legally required. We may be entitled to deduct an amount for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Sealed skincare products

Certain skincare products may be exempt from the usual cancellation right where they are sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery.

This exception does not automatically apply to every skincare product. It applies only where the relevant legal requirements are met.

Faulty, damaged or incorrect products

If a product is faulty, damaged, unsafe, not as described or otherwise fails to meet your legal rights, please contact us as soon as possible with your order details and a description of the issue.

Your statutory rights under the Consumer Rights Act 2015 and other applicable legislation remain unaffected. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

Nothing in this policy limits your legal rights in relation to faulty or misdescribed goods.

10. Safe Use of Skincare Products

Please read all product labels, ingredient lists and instructions before use.

If you have known allergies or sensitivities, check the ingredients carefully before purchasing and using a product.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice if necessary.

Unless expressly stated otherwise, our products are not intended to replace professional medical advice or treatment.

We cannot guarantee that every product will be suitable for every individual or that a particular cosmetic result will be achieved. However, nothing in these Terms and Conditions excludes liability for defective or unsafe products or any other liability that cannot lawfully be excluded.

11. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes or special offers.

Unless otherwise stated, promotions are subject to availability and any specific terms communicated with the offer.

Discount codes must be entered correctly at checkout and may be subject to expiry dates, product exclusions or minimum spend requirements.

We will communicate any material restrictions before you complete your purchase. We reserve the right to withdraw or amend a promotion where legally permitted, without retrospectively removing a discount already validly applied to an accepted order.

12. Intellectual Property

All content on our website, including text, photographs, graphics, logos, product descriptions and branding, is owned by or licensed to SLS Skin Solutions or the relevant rights holder.

You may access and use this content for personal, non-commercial purposes in connection with shopping on our website.

You must not copy, reproduce, distribute, modify or commercially exploit our website content without prior written permission, except where permitted by law.

13. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your statutory consumer rights.

Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from uses of our website unrelated to its intended purpose.

We do not guarantee that our website will always be available, uninterrupted or free from technical errors, although we will take reasonable steps to maintain its operation and security.

14. Privacy and Personal Information

We collect and use personal information in accordance with our Privacy Policy.

When you place an order, we use the information necessary to process payment, fulfil delivery, communicate with you and meet our legal obligations.

Please read our Privacy Policy at www.slsskinsolutions.co.uk for further information about how your personal information is collected, used and protected.

15. Third-Party Services and Links

Our website may use third-party services, including payment providers, delivery services and website technologies supplied through Wix.

We may also provide links to external websites for your convenience.

We are not responsible for the content or privacy practices of external websites. Your use of third-party services may also be subject to their own terms and policies.

This does not affect our responsibilities to you for purchases made through our online shop.

16. Website Availability and Changes

We may update, amend or temporarily suspend parts of our website to maintain security, introduce improvements or reflect changes to our products and services.

We will take reasonable steps to minimise disruption where possible.

Changes to these Terms and Conditions will be published on this page with an updated revision date.

The terms applicable to an order will be those in force when the order is placed and accepted, subject to any changes agreed with you or required by law.

17. Complaints and Contact

If you have a question, concern or complaint about an order or our website, please contact us.

SLS Skin Solutions
Trading as SLS Medispa Ltd
Email: SLSmedispa@gmail.com
Website: www.slsskinsolutions.co.uk
Address: The Club, University Parkway, SO16 7PT, United Kingdom

We will make reasonable efforts to investigate and resolve complaints promptly.

18. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in your place of residence.

If you are a consumer, you may have the right to bring proceedings in the courts of your home country, depending on the applicable law.

Nothing in these Terms and Conditions removes any rights you have under applicable consumer protection legislation.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any applicable product-specific or promotional terms, form the basis of the terms governing your use of our website and purchases from us.

If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.